Know the answer to your questions about Hampers Galore and the Gift Hampers we provide Australia wide.
Do you offer vegan, gluten free or vegetarian hampers?
We certainly do! We have a variety of vegan, gluten-free, and organic hamper options available. On the website, you'll find a list of them.
I have a nut allergy, does my hamper contain nuts?
We cannot guarantee that an item would not contain traces of nuts because we do not manufacture them in-house. All of the products in our hampers, on the other hand, are individually packed with all of the required ingredient details.
What is the best way to contact Hamper Galore?
We are always happy to chat with you about any queries you may have, we can be contacted via phone, email or live chat. Our core business hours are Monday to Friday, 9am to 5.00pm AEDT (excluding public holidays)
Phone: 1300 469 569
For any sales inquiries please email email@example.com
Where are your products from?
We worked tirelessly to find the best items possible to include in all of our hampers. We have strong partnerships with all of our vendors, ensuring that we receive the highest quality products and a wide range of options for all of our gifts.
How will my recipients know who sent them the hamper?
With all of our hampers, we have free gift cards. With a very broad character limit, you can customize the message that is written in the cards so that the recipient knows who sent it.
How does my hamper come packed?
We have explained about the packaging of each hamper in the product description
Are your hampers gluten free?
Since we do not manufacture our goods in-house, we cannot promise that all our items would be 100% gluten-free. But we do have a special range of gluten free hampers. All of the products in our hampers, on the other hand, are individually packed with all of the required ingredient details.
Can I order a custom hamper?
We've developed a range of exquisite hampers to accommodate a variety of recipients, occasions, and budgets.
We've developed a range of exquisite hampers to accommodate a variety of recipients, occasions, and budgets. Although we do not sell one-off custom hamper orders, each of our hampers is packed with items that have been hand-picked by our dedicated team to ensure the highest quality. But you can contact us to discuss any options available.
The 'Hamper Galore' hampers have also passed through a series of tests to ensure that they are delivered in the same flawless condition that they leave our warehouse.
What is my Refund Policy?
Please note it is the responsibility of the customer to inform Hamper Galore if a hamper has not been delivered. When notified we will investigate straight away and make sure the recipient gets their gift.
Refunds will not be given for late or early delivery as we are unable to 100% guarantee our delivery times. For more information, please visit our Refund and Returns policy.
Can I set up a corporate account?
If you intend to use our services regularly, which we would love, please contact our team on 1300 469 569 or email firstname.lastname@example.org to discuss our corporate options.
Is it possible to cancel an order after it has been placed?
We understand that making decisions is difficult and that accidentally clicking buttons is common. We will be able to change your order if you contact us before it has been processed via our warehouse.
However, once an order has been dispatched, no modifications or cancellations can be made, so get in touch as soon as possible!
Please note that during peak gifting periods such as Mother's Day, Christmas and Valentine's Day, once your gift has been boxed and booked in with our Courier for pick up, we are not able to intercept your parcel for changes.
What if the incorrect address is given for delivery?
It is your duty to ensure that the complete and accurate street address is provided for delivery, including any company names, tower numbers, and hospital wards, as well as any secret handshakes if applicable.
If your hamper is sent to the wrong address because you provided inaccurate or incomplete information, you will be charged an extra delivery fee to redirect the gift, which could trigger a delay in delivery.
No one wants that, so double-check everything before putting your order! Our hands are bound once things are shipped, so please make sure these corrections are sent to us as soon as possible.
Will all of my ordered items arrive together?
If your order contains multiple hampers all going to the same delivery address, it is likely that your entire order will be delivered at once.
Each hamper is sent as its own individual parcel, with its own shipping label. This means that on the rare occasion, parcels can be separated from each other in transit. In this case, usually the hampers will arrive within a day of each other.
For more information, or if the remaining hamper(s) have still not arrived after a day or two, please contact our customer service team
Do you ship internationally?
We do not deliver outside of Australia, but we do deliver Australia-wide.
We do not deliver to New Zealand
We recommend finding a suitable gift and hamper provider in the destination country for international deliveries, as doing so will save you money. Delays caused by customs restrictions in many countries would also jeopardise the gift and hamper contents' quality.
Do I receive a confirmation of my order
Yes, an email confirmation will be sent to you confirming the details of all online orders. Please contact us immediately if you do not receive this. If we cannot meet any specific requests listed in your order, our staff will be in contact to discuss your requirements.
My order has been Returned to Sender by the courier. What happens now?
Occasionally a hamper will be returned to us for one of the following reasons:
- A card was left but the recipient did not pick the package up from the post office or parcel locker.
- The recipient is not known at that address or has moved.
- The address details are incorrect or insufficient.
- The delivery was refused.
- There was no access to a secure building or complex to deliver or leave a card.
- The recipient was in a hospital or hotel and has been discharged or checked out.
- The courier could not contact the recipient and there was nowhere safe to leave the parcel (Same Day Sydney deliveries)
Once your order arrives back at our warehouse we will inform you via email. You will have the option to have the order reshipped from our warehouse, although an applicable redelivery fee will be passed on to you to facilitate the delivery of the hamper to the same or an alternative address.
Please note that this process is subject to change at Christmas due to the volume of returns and the nature of the products being sent.