If your order contains multiple hampers all going to the same delivery address, it is likely that your entire order will be delivered at once.

Each hamper is sent as its own individual parcel, with its own shipping label. This means that on the rare occasion, parcels can be separated from each other in transit. In this case, usually the hampers will arrive within a day of each other.

For more information, or if the remaining hamper(s) have still not arrived after a day or two, please contact our customer service team

 

Do you ship internationally?

We do not deliver outside of Australia, but we do deliver Australia-wide. 

We do not deliver to New Zealand

We recommend finding a suitable gift and hamper provider in the destination country for international deliveries, as doing so will save you money. Delays caused by customs restrictions in many countries would also jeopardise the gift and hamper contents' quality.

Do I receive a confirmation of my order

Yes, an email confirmation will be sent to you confirming the details of all online orders. Please contact us immediately if you do not receive this. If we cannot meet any specific requests listed in your order, our staff will be in contact to discuss your requirements.

 

 

My order has been Returned to Sender by the courier. What happens now?

Occasionally a hamper will be returned to us for one of the following reasons:

  • A card was left but the recipient did not pick the package up from the post office or parcel locker.
  • The recipient is not known at that address or has moved.
  • The address details are incorrect or insufficient.
  • The delivery was refused.
  • There was no access to a secure building or complex to deliver or leave a card.
  • The recipient was in a hospital or hotel and has been discharged or checked out.
  • The courier could not contact the recipient and there was nowhere safe to leave the parcel (Same Day Sydney deliveries)

Once your order arrives back at our warehouse we will inform you via email. You will have the option to have the order reshipped from our warehouse, although an applicable redelivery fee will be passed on to you to facilitate the delivery of the hamper to the same or an alternative address.

Please note that this process is subject to change at Christmas due to the volume of returns and the nature of the products being sent.